Initially designed for the management and monitoring of work orders for the POS networks we manage; today our system is one of the main assets of the company.
The management traceability is an internal benefit that gives security to customers. It measures absolutely all interventions from response times to the quality of the equipment. It is the soul of Siscard and takes every service we provide to its efficiency limit allowing us to provide our customers with the excellent service that characterizes us.
IN TECHNICAL ASSISTANCE
When it comes to assigning work orders, it considers variables as geo positioning, availability of resources and priority of maturity. Optimizes service agenda. Then, it guides technical specialists via Smartphone, indicating customer requirements with the smallest detail.
IN THE CONTACT CENTER
The contact center staff relies on it to obtain and process information and improve services provided to the various equipment, in their response times, results and integration.
This is central for production planning. It is the exact control panel to schedule repairs. It also integrates seamlessly with stocks and work orders management.
MANAGEMENT OF STOCKS
Ensures the management of stocks in real time: The output or input of equipment or component can be compensated immediately thanks to its intelligent algorithm for endowment and reserves. In addition to this in inventory and restocking function, reports and monitors the status of each equipment.