We own a contact center and thus we have open line with all users of equipment of our networks.
We promote this service unit for two main reasons. The first is operational, since it allows us to receive maintenance requests and solve them immediately, if possible, or automatically refer them to the technicians who can fix them promptly. The second reason for enhancing a contact center itself is that we can make direct contact with the user requirements.
This enables us to classify and measure the necessary improvements, to introduce them in the service process.
And, also, we think together with our customers how to expand their businesses.
Our Company policy is continuous training. The members of the contact center update their specific knowledge about technology and logistics. Also, they operate according to our own management system designed for these functions.